Branch Secretary: Geoff Edmondson

Tel: 019467 74827

Fax: 019467 74536

Mobile: 0774 006 4018

E-mail: geoff.b.edmondson@bnfl.com

Processes and process mapping

Venue: Lakes College of West Cumbria, Lillyhall

Date and time: Wednesday 28 May 2003 at 6.30 p.m.

Speakers:

Professor John Sharp, Professor of Organisational Excellence, University of Salford

John Davies, Senior Lecturer in Quality Management, University of Salford

Malcolm Knight, Quality Consultant

Chef:

Mike Beaty

The event will take the form of a short introduction and theoretical description of systems and processes followed by a description of a process map and how to create one.

Part of the presentation will involve the preparation of a two- course meal by the local chef. The delegates will then have the opportunity to create a process map for themselves using a video of the preparation of the meal.

The speakers will be available for advice and help during this session and then will round up the presentations in time for the meal to be served.

The two-course meal will consist of a main course and a dessert plus cheese and biscuits. A vegetarian option will be available. A bottle of wine will be provided per table for an all-inclusive charge of £5.

IQA Speaker Evening – “Process Mapping”

The Lakes College West Cumbria, Lillyhall Wednesday 28 May 2003 6.30 p.m.

Names:...................................................................................................................

Organisation:.........................................................................................................

I will be attending: YES/NO

I require a two course meal with wine at a charge of £5 per person (delete as appropriate)

I require the vegetarian option (delete as appropriate)

Please return to: Geoff Edmondson by Monday 26 May 2003

Or contact M Knight on 01946 811187 e-mail: malknight@knightcon.fsnet.co.uk